Our Shopping Policies
1 866- 314-5141
Please click in one of the topics below to learn more about our policies.
We will beat by 5% all internet advertised prices for baby bedding and other products! * Please note that any shipping charges will be included in calculating the total cost of an advertised item. Additional discounts do not apply. Price Match Quotes are void if competitor's prices change prior to order being placed. Price Match must be verifiable at time of purchase. You must place a phone order or e-mail us to take advantage of this offer.
*PLEASE NOTE: Our low-price guarantee only applies to identical items - that means:
1. New, factory-sealed products
2. Same brand, style, and pattern
3. Available and in stock at a retailer authorized by the manufacturer.
* WE DO NOT BEAT THE PRICES FOR THE FOLLOWING BRANDS:
Kidsline, Lambs & Ivy, CK Kids, and Glenna Jean,Brandee Danielle
Our guarantee is good for up to two identical items offered at the lower price for four or more days. Shipping and handling rates charged by other retailers are considered part of the total price. Our guarantee does not apply to manufacturers' rebates, closeouts, clearance items, or published prices that are inaccurate because of typographical errors. We reserve the right to change or discontinue this low-price guarantee at any time.
If you find a lower price anywhere we will beat it.
That is our guarantee to you!
We reserve the right to refuse any request for price matching.
Items marked "sale" and "closeout items" are discounted to a low closeout sale price therefore this items are non-returnable for both exchange or refund purposes.
If you are not satisfied with your purchase, you may return items in their original condition within 15 days of receipt of your product. We will be happy to replace the item, issue a store credit, or a credit to the original credit card used to make the purchase. Please notify our customer service department within 3 days of receipt of your package.
BabyMania.com can only accept items for return or exchange that are in their original/resale condition and that have received a Return Authorization Number. Any items returned dirty, washed, or used will not be eligible for refund. You will have 15 days upon receipt of the product to send it back to us. Your refund will be for the purchase price of the item(s) only. Shipping costs are not refundable even if your order was purchased with a free shipping offer. If you purchased the items with a free shipping special, the full shipping charges will be deducted from your refund. Return shipping costs are the responsibility of the customer. Special ordered items, including all beddings and accessories, furniture, clothing, piggy banks, animal throphies , stuffed animals, car seats, strollers, and all the items that is not currently in stock, will be subject to a 30% restocking fee.
BabyMania's Easy Return Policy Satisfaction is guaranteed for every purchase. You may return any item for any reason within 15 days of receipt for a refund of the purchase price less shipping charge and a 30% restocking charge.
FABRIC SOLD BY THE YARD AND CUSTOM BEDDING ARE NOT RETURNABLE
If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Simply call our customer service department at 1 866- 314-5141 or e-mail us at customerservice@BabyMania.com and we will do everything possible to rectify the problem and make your shopping experience a positive one. All damaged products will be "exchange only".
How Do I Return Something?
Please e-mail us at customerservice@BabyMania.com and request a Return Merchandise Authorization number (RA #). Please be prepared to provide the following information:
Product name and small description
Reason for return
Return for replacement, exchange, or refund
When shipping your return, please write the RMA# on the front of your box.
Make sure that you insure the package for the amount of your purchase. We recommend to use UPS ground or Insured Parcel Post when shipping your return back to us. BabyMania.com will be not responsible for returns that are lost or damaged during shipping. We will only credit you for items received back in our warehouse.
- Items returnable to us without an RA# will be refused.
- Allow one to two billing cycles for the refund credit to appear on your statement.
All bedding, bedding accessories, and furniture items are ordered directly from the manufacturer on a per-customer basis and are considered special order products. Some special order items can take up to 8 to 12 weeks for delivery, but we must charge our customer's credit card at the time that the order is placed with us.
Returns and cancellations are subject to a 30% special order restocking fee. To avoid this fee, an order must be cancelled prior to the order being shipped from the manufacturer. All fabric and personalized items are non-returnable, non-exchangeable and cannot be cancelled once the order has been sent to the manufacturer.
If you have any questions about this policy, please contact us via e-mail at customerservice@BabyMania.com or by telephone at 1 866- 314-5141
Some of our products are special ordered from the manufacturer and are subject to our Special Order Policy. Each item has it own shipping time (4-8 weeks) and shipping method; usually UPS Ground or Fed Ex Ground. Most of the cribs will be shipped by DH. Please be assured that if your order can be filled and shipped sooner, it will be, but please allow at least 3 weeks for your order to arrive before calling to track it. The Free shipping is valid for Baby Bedding orders over 99.00 ( Complete Bedding set orders). You have to order a bedding set. This Special does not include hamper, furniture, or any other item that is to large.
BabyMania.com can ship to APO/FPO addresses, Canada or any other international addresses .The shipping charges will be different and any shipping special is not valid for these locations.
For a limited time, BabyMania is offering free shipping on all baby bedding set orders over $99.00 ( COUPON CODE: BAB3409) . The items are shipped via ground to addresses within the 48 contiguous U.S. states. The free shipping special on baby bedding sets does not include deliveries to Canada, Alaska, Hawaii, APO & FPO addresses and US Territories or any other international or over seas location. Please contact customer service for more details.
BabyMania offers free shipping standard ground shipping via UPS/ FEDEX foir your order that include a bedding set over 99. UPS / FEDEX will only deliver to physical addresses. All international orders extra shipping will apply.
PLEASE ENTER THE FREE SHIPPING CODE: BAB3409- ONLY VALID FOR BABY BEDDING ORDERS OVER $99. The order has to include a bedding set. Free shipping is not available for furniture.
Refusal of DeliveryIf a package is refused for delivery, the customer will be responsible for actual shipping charges incurred (not the discount rates, but the full shipping charges) by BabyMania.com. Once the package is received back in our warehouse, a credit will be issued to the original credit card for the purchase price less the actual shipping cost of shipping the package to you and a 30% restocking fee. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to avoid unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appeared to be damaged in transit to the purchasers location.
Incorrect Shipping Address ProvidedPackages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges. Orders that are later cancelled due to an incorrect address provided by the customer are also subject to actual shipping charges. Once we receive the package back in our warehouse, we will issue a credit to the original credit card for the purchase price less the actual shipping cost. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again will be subject to actual shipping charges. The purpose of this is to avoid unnecessary shipping costs, which allow us to offer the lowest prices possible.
If you have placed an order and would like to cancel it for any reason please contact us by by e-mailing us at customerservice@BabyMania.com. Within the same business day, your order will be cancel it free of any charges. After that, we will do all that we can to cancel or change the order with the manufacturer but there is no guarantee that we will be able to stop it from being shipped. If the order is shipped, it then qualifies as a Return. Please see the Return Policy for details.
We understand the need for our members' personal information to remain secure and private, and we have deployed industry- recognized safeguards to protect your personal information.
The BabyMania website is registered with site identification authorities to enable your browser to confirm BabyMania's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online purchase
Your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided
If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. After you are done with your shopping and proceed towards BabyMania's checkout, you are taken to BabyMania's secured server. In the secured server we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:
- Potentially sensitive information such as your name and address
- Critically sensitive information like your credit card number
We want to protect you in every way possible against unauthorized or fraudulent transactions. For your protection, it is best to request your order be shipped to your credit card billing address. Not only does this protect you, it also will avoid delays in processing your order. If you have a PO Box for your credit card billing address, please make sure you have the physical mailing address you are requesting on file with your credit card issuer - we will verified it with your credit card company. If the shipping address you request is not on file with them, you will be contacted by email and/or phone to advise of this. We realize that this may be inconvenient at times, but please remember it is for your protection
- Coupons are not redeemable for cash.
- Only one coupon per customer. Not valid on prior purchases or in conjunction with other offers.
- A minimum amount is required
- Each coupon is limited to one use per customer.
Credit Cards: Visa, MasterCard, Discover, and American Express.
Checks & Money Orders.
Checks and Money order have to be send to us. Please e-mail us at customerservice@BabyMania.com for more instructions.